Duke Energy is an American utility company that provides electricity to millions of customers across the United States. The company has a long history dating back to the early 1900s and has since grown to become one of the largest electric power holding companies in the country. Duke Energy is headquartered in Charlotte, North Carolina, and operates in six states, including Florida, Indiana, Kentucky, North Carolina, Ohio, and South Carolina.
Duke Energy is committed to providing reliable and affordable energy solutions to its customers. The company offers a wide range of services, including electricity generation, transmission, and distribution, as well as natural gas distribution. In addition to its core business, Duke Energy is also involved in renewable energy projects, such as solar and wind power, and has set a goal to achieve net-zero carbon emissions by 2050.
Overall, Duke Energy plays a vital role in powering homes and businesses across the United States. With a focus on sustainability and innovation, the company is well-positioned to continue providing reliable and affordable energy solutions for years to come.
Company Overview
Duke Energy is a Fortune 150 company and one of the largest energy holding companies in the United States. The company serves 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio, and Kentucky, and collectively owns 50,000 megawatts of energy capacity 1.
History of Duke Energy
Duke Energy has a long history that dates back to 1904 when Dr. Walker Gill Wylie and William States Lee founded Catawba Power Company in Charlotte, North Carolina. Over the years, the company has grown through mergers and acquisitions. In 1997, Duke Power merged with PanEnergy, forming Duke Energy Corporation 1.
Corporate Structure
Duke Energy is headquartered in Charlotte, North Carolina. The company is led by a Board of Directors and a management team headed by the CEO. The Board of Directors is responsible for overseeing the management of the company, while the management team is responsible for the day-to-day operations of the company 1.
Business Operations
Duke Energy operates in three business segments: Electric Utilities and Infrastructure, Gas Utilities and Infrastructure, and Commercial Renewables. The Electric Utilities and Infrastructure segment generates, transmits, distributes, and sells electricity in the Carolinas, Florida, and the Midwest. The Gas Utilities and Infrastructure segment distributes natural gas in the Carolinas, Ohio, Kentucky, and Tennessee. The Commercial Renewables segment acquires, develops, builds, operates, and owns wind and solar renewable generation throughout the continental United States 1.
Duke Energy is committed to providing affordable, reliable, and clean energy to its customers while reducing its carbon footprint. The company has set a goal to achieve net-zero carbon emissions by 2050, and it is investing heavily in renewable energy sources to achieve this goal 1.
Footnotes
Energy Generation
Duke Energy operates a variety of energy generation resources, including renewable energy sources, fossil fuel operations, and nuclear power initiatives.
Renewable Energy Sources
Duke Energy is committed to increasing its use of renewable energy sources. As of 2024, the company has over 3,000 megawatts of wind, solar, and biomass capacity in operation, with plans to add more in the future. Duke Energy’s renewable energy initiatives include partnerships with local communities and businesses, as well as research and development of new technologies.
Fossil Fuel Operations
Duke Energy generates the majority of its energy from fossil fuels, including coal, natural gas, and oil. The company operates a system of generating plants fueled by oil or natural gas to provide electricity to customers. Duke Energy is also committed to reducing its carbon footprint by modernizing and diversifying its fuel sources.
Nuclear Power Initiatives
Duke Energy operates six nuclear power plants in the United States. Nuclear power provides approximately 50% of the company’s electricity generation. Duke Energy is committed to safety and sustainability in its nuclear power initiatives, including regular maintenance and upgrades to its facilities.
Overall, Duke Energy is dedicated to providing reliable and sustainable energy to its customers. Through its various energy generation resources, the company is working to reduce its environmental impact and support local communities.
Customer Information
Service Areas
Duke Energy is a power company that provides electricity to millions of customers across the United States. Their service areas include North Carolina, South Carolina, Florida, Indiana, Ohio, and Kentucky. They serve both residential and business customers, and they have a variety of plans and options to fit the needs of each customer.
Duke Energy has a reliable power grid that is constantly being updated and maintained to ensure that customers have access to electricity whenever they need it. They also have a team of customer service representatives who are available to answer any questions or concerns that customers may have about their service.
Billing and Rates
Duke Energy offers a variety of billing and rate options to fit the needs of their customers. Customers can choose to receive their bills electronically or by mail, and they can pay their bills online, by phone, or by mail. Duke Energy also offers a budget billing program that allows customers to pay a consistent amount each month, making it easier to budget for their energy costs.
Duke Energy’s rates are regulated by state and federal agencies to ensure that they are fair and reasonable. Rates may vary depending on the customer’s location, the time of year, and the amount of energy used. Duke Energy also offers energy-saving tips and programs to help customers lower their energy usage and save money on their bills.
Overall, Duke Energy is committed to providing reliable and affordable energy to their customers while also being environmentally responsible.
Environmental and Regulatory Affairs
Duke Energy is committed to being a responsible corporate citizen and protecting the environment. The company has implemented various measures to reduce its environmental impact, and it is also highly regulated to ensure compliance with state and federal environmental regulations.
Sustainability Commitments
Duke Energy has set ambitious sustainability goals to reduce its carbon footprint and increase its use of renewable energy sources. The company aims to achieve net-zero carbon emissions by 2050 and has plans to retire all its coal-fired power plants by 2048. Additionally, Duke Energy has committed to installing 16 GW of renewable energy capacity by 2025.
To achieve these goals, Duke Energy is investing in renewable energy sources such as solar and wind power. The company is also exploring the use of new technologies such as battery storage and hydrogen fuel cells. Duke Energy is also focused on energy efficiency initiatives to reduce energy consumption and costs.
Regulatory Compliance
Duke Energy is a highly regulated company that must comply with numerous state and federal environmental regulations for air quality, groundwater, and other environmental factors. The company has implemented an Environmental, Health & Safety (EHS) Policy and Management System to ensure compliance with these regulations.
The EHS Policy and Management System provides a systematic approach to managing EHS risks, opportunities, and impacts. It includes policies and procedures for identifying and assessing environmental risks, implementing controls to mitigate those risks, and monitoring and reporting on environmental performance.
Duke Energy also regularly reports on its environmental performance and compliance with regulations. The company publishes annual sustainability reports that provide detailed information on its environmental impact, energy mix, and sustainability goals. Duke Energy also provides regular updates on its compliance with environmental regulations and any environmental incidents that occur.
Frequently Asked Questions
How can I contact Duke Energy for customer service inquiries?
If you have any questions or concerns related to your Duke Energy account, you can contact their customer service team at 1-800-777-9898. You can also visit their website and use the “Contact Us” feature to send an email or chat with a representative.
What are the steps to log in to my Duke Energy account online?
To log in to your Duke Energy account online, go to their website and click on “Log in” in the top right corner. Enter your username and password and click “Log in.” If you do not have an account, you can create one by clicking on “Register” and following the prompts.
What should I do if I’m experiencing a power outage?
If you are experiencing a power outage, you can report it to Duke Energy by calling 1-800-769-3766 or by using their online outage reporting tool. You can also check their outage map to see if there are any known outages in your area.
Where can I find information about career opportunities at Duke Energy?
If you are interested in career opportunities at Duke Energy, you can visit their website and click on “Careers” at the bottom of the page. From there, you can search for job openings and apply online.
What are my options for paying my Duke Energy bill?
Duke Energy offers several options for paying your bill, including online payments, automatic payments, payment by phone, and payment by mail. You can also pay in person at a Duke Energy payment center or at a Western Union location.
What are the customer service hours for Duke Energy?
Duke Energy’s customer service team is available to assist you Monday through Friday from 7 a.m. to 7 p.m. and on Saturdays from 8 a.m. to 5 p.m.